Support
Two quick paths to get you unstuck. Most requests are handled fastest from inside the platform, where our team can see your account and respond in context.
01
Use an email and password? Click Forgot Password on the login screen at admin.lifelenz.com and you will get a secure link by email within a minute. Log in with single sign-on (for example a McDonald's EID)? Choose Log in via SSO on the same screen and enter your company domain. SSO passwords are managed by your company, so a reset goes through your own IT or service desk rather than LIFELENZ.
Go to the login page02
For all other issues, log in to the LIFELENZ platform on the web and submit your ticket there. Open the chat bubble in the bottom corner and our support team will pick it up with your account details already in hand.
Log in and submit a ticket03
Looking for how-to articles, training courses or the user guide? They live in the in-app Help Center. Log in to LIFELENZ, open Help from the menu, and search by feature or task. Everything is kept current with each release.
Log in to open HelpFranchisees
Support for McDonald's restaurants is handled through the Global Service Desk. Please raise your request at help.mcd.com instead of the in-platform chat. McDonald's crew and managers log in with SSO, so there is no LIFELENZ password to reset. If you need your SSO password reset, you can do that at help.mcd.com as well.
Go to help.mcd.com